KP Gems Policies
At KP Gems, trust is the foundation of everything we do. Our policies are designed to be clear, fair, and respectful—so you know exactly what to expect when buying, selling, or working with us. We believe transparency builds confidence, and confidence leads to better decisions. Below you’ll find straightforward explanations of how we handle purchases, evaluations, payments, privacy, and customer care, all with the goal of creating a professional, comfortable experience every time you visit or contact us.
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Acceptable Use
Acceptable Use Policy Last Updated March 19, 2024 This Acceptable Use Policy (“Policy”) is part of our Terms and Conditions (“Legal Terms”) and should, therefore, be read alongside our main Legal Terms: https://kpgems.com/terms-and-conditions/. If you do not agree with these Legal Terms, please refrain from using our Services. Your continued use of our Services implies acceptance of these Legal Terms. Please carefully review this Policy, which applies to all: (a) uses of our Services (as defined in “Legal Terms”) and (b) forms, materials, consent tools, comments, posts, and all other content available on the Services (“Content”). Transparency matters. We want…
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Cookie
Cookie Policy Last Updated March 18, 2024 This Cookie Policy explains how K. Phillips & Co., Inc. dba KP Gems (“Company,” “we,” “us,” and “our”) uses cookies and similar technologies to recognize you when you visit our website at https://kpgems.com (“Website”). It explains these technologies, why we use them, and your rights to control our use. Sometimes, we may use cookies to collect personal information, which becomes personal if we combine it with other information. We believe in transparency about how our website works. This policy explains the technologies we use so you can make informed decisions. Kenny Phillips, G.G.…
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Data Processing
Data Processing Addendum Last Updated March 18, 2024 Subject to our Terms of Service, at KP Gems we process Personal Data on behalf of the users of those services. We act as the processor under applicable Data Protection Laws, and our users act as the controllers. This Data Processing Addendum explains our data protection obligations and rights. Protecting your data is not just a legal obligation — it is a core part of how we do business and earn your trust. Kenny Phillips, G.G. Key Definitions Subject to our Terms of Service (“Terms of Service” or “Agreement”), at KP Gems…
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Disclaimer
Disclaimer Policy Last Updated March 19, 2024 The disclaimer policy provided by K. Phillips & Co., Inc. DBA KP Gems (“we,” “us,” or “our”) on https://kpgems.com (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith. However, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE…
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Privacy
Privacy Policy Last Updated March 19, 2024 This privacy policy for K. Phillips & Co., Inc. (doing business as KP Gems) (“we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you: Visit our website at https://kpgems.com or any website of ours that links to this privacy notice Engage with us in other related ways, including any sales, marketing, or events Do you have questions or concerns? This privacy notice will help you understand your privacy rights and choices. If you do not…
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Return
Return Policy KP Gems Return Policy, Last updated July 20, 2025 Thank you for your purchase. We hope you’re delighted with it. However, if you’re not entirely satisfied, you can return it for a full refund, store credit, or an exchange. Please refer to the following information for more details on our return policy. All returns must be completed in person or postmarked within seven (7) days of the purchase date. Each returned item must be in pristine condition, with all original tags and labels intact. Our return policy reflects the same care and integrity we bring to every piece…
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Shipping
Shipping Policy KP Gems Shipping Policy, Last updated July 20, 2025 Whether you prefer to pick up your purchase in-store or have it shipped directly, we offer convenient and secure options for every order. Below you’ll find everything you need to know about our shipping and delivery services. Every package leaves our store with the same care we put into selecting each piece. Kenny Phillips, G.G. In-Store Pickup In-store pickup is available for all purchases Monday through Friday, 10 AM to 5 PM. When the item is ready for pickup, an associate will call to schedule a pickup time. Shipping…
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Terms and Conditions
Terms and Conditions Last Updated March 19, 2024 These Terms and Conditions govern your use of the KP Gems website and services. By visiting our site or making a purchase, you agree to be bound by the following terms. Please read them carefully before using our services. Transparency in every transaction — from our showcase to your doorstep. Kenny Phillips, G.G. Website Disclaimer K. Phillips & Co., Inc. DBA KP Gemsinfo@kpgems.com5511 Parkcrest Drive, Suite 105Austin, Texas 78731 Overview K. Phillips & Co., Inc. DBA KP Gems operates this website. Throughout the site, the terms “we,” “us,” and “our” refer to…
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Website Disclaimer
Website Disclaimer Last Updated March 19, 2024 This Website Disclaimer outlines the terms governing your use of the KP Gems website. By accessing or using our site, you acknowledge and agree to the conditions described below. Please review this disclaimer carefully. We believe in full transparency — online and in person. Kenny Phillips, G.G. Website Disclaimer Last updated March 19, 2024 K. Phillips & Co., Inc. DBA KP Gemsinfo@kpgems.com5511 Parkcrest Drive, Suite 105 Austin, Texas 78731 Overview K. Phillips & Co., Inc. DBA KP Gems operates this website. Throughout the site, the terms “we,” “us,” and “our” refer to K.…