SHIPPING POLICY
KP Gems Shipping Policy, Last updated July 20, 2025
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In-Store Pickup
In-store pickup is available for all purchases Monday through Friday, 10 AM to 5 PM. When the item is ready for pickup, an associate will calll to schedule a pickup time.
Shipping:
We ship Monday through Thursday. All packages are sent via FedEx priority overnight, insured, and require an adult signature upon delivery.
The delivery address must match the billing address.
Customers will be notified of the shipment and tracking number. All times and dates given for delivery of the products are given in good faith from the shipping company, but are estimates only.
Please communicate your needs clearly so together we can plan accordingly.
We do not offer international shipping. We ship only within the continental United States of America.
If delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated date for delivery.
If you have questions about returns, please review our Return Policy.
If you have any further questions or comments, you may contact us by phone: (512) 666-3111.