Shipping Policy
KP Gems Shipping Policy, Last updated July 20, 2025
Whether you prefer to pick up your purchase in-store or have it shipped directly, we offer convenient and secure options for every order. Below you’ll find everything you need to know about our shipping and delivery services.
Every package leaves our store with the same care we put into selecting each piece.
Kenny Phillips, G.G.
In-Store Pickup
In-store pickup is available for all purchases Monday through Friday, 10 AM to 5 PM. When the item is ready for pickup, an associate will call to schedule a pickup time.
Shipping
We ship Monday through Thursday. All packages are sent via FedEx priority overnight, insured, and require an adult signature upon delivery.
The delivery address must match the billing address.
Tracking & Delivery
Customers will be notified of the shipment and tracking number. All times and dates given for delivery of the products are given in good faith from the shipping company, but are estimates only.
Please communicate your needs clearly so together we can plan accordingly.
Do You Deliver Internationally?
We do not offer international shipping. We ship only within the continental United States of America.
What Happens If My Order Is Delayed?
If delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated date for delivery.
Questions About Returns?
If you have questions about returns, please review our Return Policy.
Contact Us About This Policy
If you have any further questions or comments, you may contact us by phone: (512) 666-3111.